SUBJECT TO CHANGE IN THE SHORT-TERM
We amend these Terms from time to time. Every time you wish to use our website, please check these Terms to ensure you understand the Terms that apply at that time. Every time you order Products from us, the Terms in force at the time of your order will apply.
We may update and change our website from time to time to reflect changes to our Products, our users’ needs and our business priorities.
How to Contact Us
If you have any queries, please contact us at email@example.com. If we need to contact you, we will use the contact details submitted as part of your order.
1. Use of the Website
1.1. The website is made available free of charge and is provided for your personal and non-commercial use and you are not permitted to use this website for any commercial purpose.
1.2. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice e.g. for business and operational reasons. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
1.3. You may not modify, copy, distribute, display, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website.
1.4. You agree that you will be personally responsible for your use of this website and for all of your communication and activity in relation to this website. If we determine that you are or have been engaged in illegal activities, have not been respectful of other users, or otherwise violated the terms and conditions, we may deny you access to this website. You are responsible for keeping your account details safe and the company reserves the right to disable an account at any time.
1.5. You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
1.6. You may create hyperlinks from this website to another website or external source in a way that is fair and legal and doesn’t damage or take advantage of the company’s reputation. You must make clear that the company does not endorse your website, unless this is the case. Please email firstname.lastname@example.org for any requests within you are unsure about the acceptability of the content.
2. Our Products
2.1. Every effort is made to produce accurate imagery on this website, however, from time to time, the images may vary from the actual product, including the colour and fabric representation.
2.2. Alice Fawke Ltd reserves the right at any time to change or discontinue without notice, any product, aspect or feature of this website. Information presented is for information purposes only and is not intended for trading purposes. You rely on the information within this website at your own risk.
3. Prices and Payment
3.1. Products displayed on the website are supplied by Alice Fawke Ltd.
3.2. Prices and charges on the website are in pounds sterling and, unless otherwise stated, are inclusive of VAT and other applicable taxes. Prices exclude delivery charges. Please refer to Section 4 for delivery charges.
3.3. Prices are as quoted on the website and may change at any time without notice.
3.4. The display of any item on our website is not an offer to sell and we shall be under no obligation to supply the Products ordered through this website. Placing an order on the website will be your offer to purchase the Products from us. We shall be under no obligation to supply the Products ordered unless we have them in stock and they are available at the prices we have specified. Acceptance of your offer will be given with an e-mail confirmation, at which point a Contract comes into force between you and us.
3.5. Prior to the enforcement of a Contract between you and the Company, we reserve the right to reject your order at any time. Orders may be cancelled for e.g. if there is insufficient stock to fulfil your order, we do not deliver to your postcode, if we have listed a product price incorrectly, there is an issue with your card payment, and so on. In this unlikely event, we will send you an e-mail confirmation and we will not charge you for your order or will refund you, as required.
3.6. Payment can be made by Visa, Visa Electron, MasterCard, Delta, and Maestro credit or debit cards and any other methods which may be clearly advertised on the website from time to time. When you place an order, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. You are agreeing that the payment details provided on your order are valid and correct and that you authorise payment to be made in full. Credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Alice Fawke Ltd, we will not be liable for any delay or non-delivery of Products you have ordered.
3.7. Alice Fawke Ltd reserves the right in its sole discretion to exclude any person from using any promotional code offered in relation to the company.
3.8. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
4.1. Alice Fawke Ltd aims to deliver your chosen items to the place and person specified on your order as quickly as possible. Items are sent by tracked courier service. You will receive a tracking number to follow your order once payment has been received and the order has been dispatched.
4.2. Every effort will be made to dispatch your order on the day of purchase. If you place your order after midday, we will normally arrange for a delivery service to collect your order from us the following day.
4.3. If you order Products from our website for delivery to a destination which imposes import duties or taxes to your order, you will be responsible for payment of any such import duties or taxes. Please note we have no control over these charges and cannot predict their amount.
4.4. Next Day Delivery UK: DPD local. £8.00 (1-2 working days). Free returns.
4.5. Standard Delivery UK: DPD local. £5.00 (2-3 workings days). Free returns.
4.6. Standard Delivery Europe: Hermes. £10.00. (5-7 working days). Free returns.
5. Our responsibility for loss or damage suffered by you
5.1. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Our liability if you are a business customer
5.2. Nothing in these Terms limits or excludes our liability for:
5.2.1. death or personal injury caused by our negligence;
5.2.2. fraud or fraudulent misrepresentation;
5.2.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
5.2.4. defective products under the Consumer Protection Act 1987.
5.3. Unless clause 5.2 applies, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract between us for:
5.3.1. any loss of profits, sales, business, or revenue;
5.3.2. loss or corruption of data, information or software;
5.3.3. loss of business opportunity;
5.3.4. loss of anticipated savings;
5.3.5. loss of goodwill; or
5.3.6. any indirect or consequential loss.
5.4. Unless clause 5.2 applies, our total liability to you in respect of all losses arising under or in connection with these Terms and any contract entered into between us in accordance with them, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 10% of the total value of the order you have placed with us.
5.5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
5.6. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material which may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it or on any website linked to it.
5.7. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Our liability if you are a consumer
5.8. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
5.9. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5.10. We do not in any way exclude or limit our liability for:
5.10.1. death or personal injury caused by our negligence;
5.10.2. fraud or fraudulent misrepresentation;
5.10.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
5.10.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
5.10.5. defective products under the Consumer Protection Act 1987.
5.11. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material which may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it or on any website linked to it.
5.12. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
6. Intellectual Property Rights
6.1. We are the owner or the licensee of all intellectual property rights in our Products and in our site and in the material published on our site. Those works are protected by copyright and design laws and other intellectual property rights around the world. All such rights are reserved.
6.2. You may print off one copy and may download extracts of any page(s) from our site for your personal use and you may draw the attention of others within your household or organisation to content posted on our site.
6.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
6.5. You must not use any part of our Products or the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
7. Governing law
7.1. These website Terms and any separate contracts or agreements between you and Alice Fawke Ltd are governed by and construed in accordance with the English law.
8. Personal information